App / Mobile
kj88 sets out its legal position clearly so you can review the rules that govern your account, your data and your transactions before you commit to anything. Access to services depends on your local law and the eligible regions we operate in.
Our legal framework reflects the conditions under which we make services available and the obligations we hold toward you as an account holder. Whether you fund your account via Nagad, Rocket or Bank Transfer, the same policy terms apply to every transaction type — we do not operate a different set of rules depending on how you pay. The terms you accept when you open an account are the same ones that govern dispute resolution, data handling and account closures. Where local law in Bangladesh restricts access to any part of our service, those restrictions take precedence and we apply them without exception. We keep our published terms in a form you can retrieve at any time from your signed-in account area. If terms change in a material way, we will communicate that through the contact route held on your account. You are entitled to ask for a copy of the terms you accepted at registration, and our support team can direct you to the right document. Nothing in this policy overrides applicable local regulation, and we do not make claims about regulatory status that we cannot verify for your specific region. Review the eligibility section in your account for the access conditions that apply to you.
Nagad transactions fall under the same policy terms as all other payment methods on the platform.
Rocket wallet activity is subject to the account-level terms accepted at registration, not a separate payment policy.
Bank Transfer records are retained under the data-handling rules described in our full policy document.
Not every aspect of your interaction with the platform sits under a single policy document. Understanding what is and is not covered helps you direct questions to the right channel. The four areas below describe exactly where this policy applies and where separate rules or third-party terms take over. If you are uncertain which category your question falls into, the support team can direct you before you raise a formal query.
Login, registration, session controls and account closure are all governed by our platform terms. This includes the session limit settings visible in your account dashboard and the steps required to request an account pause or closure.
Deposits and withdrawals processed through Nagad, Rocket or Bank Transfer are covered by the transaction terms shown at the point of payment. These terms sit alongside, not instead of, your general account agreement.
Game content, odds displays, promotional notices and editorial text on the platform are published under our content terms. We retain the right to update or remove content without prior notice, subject to any active session you hold.
Game studios whose titles appear in our lobby — Joker, JDB, Habanero, Pragmatic Play, PlayStar, Microgaming — operate under their own licensing and content agreements. Our policy does not extend to their internal practices or technical infrastructure.
Your rights under this policy are practical, not abstract. You can review your account transaction history at any time from the wallet section of your signed-in dashboard — this includes records of Nagad, Rocket and Bank Transfer activity. If personal details on your account are incorrect, the profile settings page is where you submit a correction request; for fields that require identity verification, the support team handles the update directly. Raising a policy question is straightforward: use the live chat or email route published in the support section of the site, and reference your account ID so the team can locate your record without delay. If you want to request that your account data be handled differently — for example, to limit what is retained after closure — that request goes to the same support route. We aim to acknowledge policy queries within the period stated in the published terms, which you can read in full from your account area. Every step in this process is visible inside the platform; nothing requires you to contact an external body first.
Open the wallet section in your signed-in account to see a full log of deposits and withdrawals, including Nagad and Rocket activity.
Update standard fields in profile settings. For identity-linked fields, submit a correction request through the support team with your account ID ready.
Use the live chat or email route in the support section. Reference your account ID to help the team locate your record and respond to your specific query.
After account closure or at any point, direct data-handling requests to the same support route. The team will confirm what can be actioned and the timeline.
Policy questions sometimes need a direct line rather than a general help request. The three contact routes below are the ones we publish for account and policy-related queries. Each route serves a different need — live chat for immediate clarification, email for documented requests, and the on-site help centre for self-serve policy reading. Where your local law or eligible region status affects your access, these are the routes to use to ask about that specifically.
Available from the support icon in your signed-in account. Use this for immediate questions about policy scope, account status or how a specific rule applies to your situation.
Send documented requests — data handling, account closure terms, correction of identity-linked details — via the email address shown in the published contact section of the site.
The on-site help centre holds the current version of our terms, policy documents and eligibility notices. Access it from the footer of any page, signed in or not.
Understanding how we handle what you share with us is a reasonable thing to expect before you open an account. The four areas below cover the practical data and security arrangements that apply to every account holder, whether you transact via Nagad, Rocket or Bank Transfer.
We retain account and transaction data for the period required by the terms you accepted at registration. After account closure, retention continues only for the duration specified in those terms. You can request confirmation of what is held by contacting support with your account ID.
We use cookies to maintain your session state, remember account preferences and monitor platform performance. You can review and adjust cookie settings from the cookie notice shown on your first visit, or through your browser settings at any time.
Account access is protected through the login credentials you set at registration. If you suspect unauthorised activity, use the account security section to change your credentials immediately and then contact the support team to flag the concern.
When we make material changes to any policy document, we communicate through the contact route registered on your account. The updated terms take effect on the date stated in the notification. Continuing to use the platform after that date constitutes acceptance.
The questions below are the ones we see most often from account holders in Bangladesh who want to understand their rights, how data is handled and what to do when a policy point is unclear. If your question is not answered here, the support routes listed on this page are the next step.
The policy applies to all registered accounts, but access to specific services depends on your local law and the eligible regions we operate in. If your region's rules restrict access to any part of the platform, those restrictions take precedence over our standard terms.
The terms you accepted at registration are retrievable from your signed-in account area. If you cannot locate the document, contact support with your account ID and the team will direct you to the correct version.
Yes. Send a data-handling request via the email support route shown in the contact section of the site. Include your account ID so the team can locate your record. The team will confirm what can be actioned and the applicable timeline under the published terms.
Transaction records — including Nagad, Rocket and Bank Transfer activity — are retained for the period specified in the terms you accepted. After that period, retention follows the data-handling rules in force at the time of your closure request.
Studios such as Joker, JDB, Habanero, Pragmatic Play, PlayStar and Microgaming supply game content only. They are not party to your account agreement and do not have access to your personal account or payment data through our platform.
We notify account holders of material policy changes through the contact route held on your account. The notification states the effective date. You can also check the current version of our terms at any time via the help centre link in the site footer.